If they choose “Full Control” (the default), you’ll be able to see and click on elevated prompts to install a program or do something that needs admin control. They’ll type in the code and click Allow on a prompt to give you full control.Īnd simple as that, you’ll see their screen. You’ll run it on your end and read a six digit code to your parents. Two things before we get into the details. With a little preparation, you can connect to their computer to help them retrieve messages from their doctor on the Kaiser website or get a vaccine appointment. And you can’t go help them in person – it’s a pandemic and they’re the ones at highest risk, remember? What are you thinking? Helping them by phone is painful at best. If your parents can’t navigate the right vaccine website, they’re at risk of having their shots delayed. Office visits are handled by video instead of in person whenever possible.Īnd as we are all painfully aware, vaccine appointments are almost exclusively being set up through a blur of poorly functioning websites. Appointments are booked on the website and confirmed by email. Sure, the HMOs are still answering the phone but it’s now a core expectation that as many interactions as possible will be handled online.
The pandemic has accelerated the push to move our health care systems online. In early 2021, that’s starting to be a real problem, maybe even a risk.
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